IT Support

Are you looking for a reliable IT support service that can help your business run smoothly? Look no further, our partners at Lighthouse Technologies. We offer comprehensive IT support services that will keep your business running smoothly and efficiently. From troubleshooting to installation and maintenance, we can handle it all. So why wait? Contact us today to learn more about our IT support services.

Local Professional Technical Support You Can Rely On


"We are the IT Department for Main Street."

- Greg Hamilton, Help Desk & IT Support

Anytime you need to make the right call for your business, your first stop is Lighthouse Technologies. We not only look into your current IT situation but will advise on the best course of action for your future, listening to your needs and matching them with affordable solutions.

Managed Services Plans deliver our safest support value for cloud, hybrid cloud, and on-premises environments. This may include provisioning Microsoft Office 365, Intune, and Azure. We offer continual, reliable support for a low, fixed monthly fee, eliminating the frustration and lost time associated with traditional reactive IT service models.

When to Call IT Support

Most people only call IT support when they are in desperate need and the problem has already caused them a lot of trouble. This is not the best way to use IT support services. Here are four reasons why you should call IT support before things get out of hand.

  1. If you wait until your computer problem has gotten out of hand to call for help, it will cost your business revenue as your production is not running as well as it should be.
  2. You can prevent loss of data if you contact IT support before attempting to fix the problem on your own or letting it continue until it gets so bad that your files become corrupted or unusable.
  3. Many small problems can snowball into big ones if left alone, so it's best to have your issue inspected early so you can prevent large issues from occurring.

To save yourself time, money, and frustration when using IT services, call tech support before the problem escalates into a serious matter. By doing this, you are saving the company money because they are not paying for unnecessary repairs that could have been prevented if you had called ahead of time. Also, keep in mind that wasting tech support's time on problems that should have been taken care of early, makes them less likely to assist in the future since their resources are being wasted giving free tech support for small problems instead of handling more important business matters. It is also good practice to contact tech support before you attempt to fix the problem on your own or continue to use your computer when you know it is in a serious state because that could lead to the loss of data. A good rule of thumb is contacting tech support early for issues with hardware or software and later for connectivity problems since these are more technical than just being unable to access a certain site or application.

What to Expect from IT Support

When you choose an IT support company, there are a few things that you should expect:

When you need IT support, you want to be sure that you're getting the best possible service quality. You want a company that can help you with all of your needs, from fixing your computer to helping you set up your network. You should expect a company that can provide you with comprehensive support and service, and one that is always there when you need them.

Also, If they're going to be able to help with any problems your business runs into, they'll need a wide range of expertise. Examples include troubleshooting, networking, and security issues. When choosing a company to provide your IT services, make sure they have certified technicians who have experience in all essential areas—from wireless networks and hardware to data security.

Another thing that you can expect is fast response times. If something happens to your computer system, an IT support company needs to be able to get onsite quickly so they can solve the problem without too much downtime. When working with a reliable provider, you shouldn't have to wait long before help arrives. You should expect immediate access—no matter what time of day or night—as well as highly-skilled professionals who are there until you no longer need them.

How to Prepare for an IT Support Visit

Most people only think about their computer when it’s not working. They wait until there’s a problem and then call the IT support team. But that’s the wrong way to go about it. If you want to get the most out of your IT support team, you need to be prepared for their visits. Here are four tips on how to do just that:

  1. Plan your transition before the meeting.
  2. Prepare for technology obstacles.
  3. Ensure that everyone in your company is aware of the IT changes.
  4. Write a list of questions to ask during the visit.

If you follow these four steps, your IT support team will be prepared to work at their full potential, and the problems in your business will finally get fixed.

The Benefits of Using IT Support

There are many benefits to using IT support services. Perhaps the most important benefit is that it can help you save time and money. By using IT support, you can get help with your technology issues quickly and efficiently, which can save you a lot of time and frustration. Additionally, using IT support services often costs less than hiring a full-time in-house technician.

Another benefit to using IT support services is that you can get a professional, unbiased opinion. When you have an issue with your technology setup, it's often hard to determine what the problem is and how to fix it. By using IT support services, you will be able to get a third-party perspective on your issue, which will help save time and money by allowing you to identify and resolve the problem yourself.

Why Choose Lighthouse Technologies Partners for Your IT Support Needs

Lighthouse's team of experts and model risk managers will get you up and running with the best technology for client centricity: based on your needs, no matter how big or small they may be. We take a personalized approach to each client based on what he/she wants out of our partnership; whether that means offering one-time services like upgrades or day-to-day support, as well monthly consulting packages in order to meet all their unique business goals, ensuring a pleasant client experience.

With our Managed Services plans, we take great pride in deepening client relationships by delivering safe support value for cloud, hybrid cloud, and on-premises environments, which may include provisioning Microsoft Office 365, Intune, and Azure.

To eliminate the frustration and lost time associated with traditional reactive IT service models, we offer continual, reliable support for a low, fixed monthly fee.

Lighthouse's Support System

By partnering with Lighthouse Technology for your IT support needs, you have access to the following services, including, but limited to:

  • Ongoing IT Advisory & Planning
  • Network Diagram & Records Management
  • Change Management
  • Guaranteed Response Time (SLA)
  • Budgeting
  • Procurement Services
  • Security Maintenance
  • Network Device Firmware & Patch Management
  • 24×7 Monitoring of Network Devices
  • Help Desk Phone Support & Remote Control Support
  • On-site Support
  • Administrative Services
  • Outside Vendor Management (ISP & service providers)
  • Trouble Ticketing & Event Reporting

Our On-Premises Infrastructure Services

Also, by utilizing the most up-to-date, industry-leading solutions, we can provide you with results that are clear and tangible. Our staff's technical expertise is top-notch when it comes to SMB (including Microsoft, Cisco, and Apple certifications)

Our on-premises services include, but are not limited to:

  • Network Assessments & Upgrades
  • Reactive Hourly IT Support
  • Outsourced IT Services
  • Scheduled Proactive Maintenance
  • External IT Advisory Consulting


Choosing Lighthouse for your IT support needs guarantees that you will have access to a wide range of services, and enhanced levels of service and solutions, all tailored to meet your unique business goals. We pride ourselves on delivering safe and reliable support and service with care at a low, fixed monthly fee, with continual monitoring and maintenance of your network devices and security. Our team is comprised of experts in SMB technology, so you can be sure that you're getting the best possible service. Contact us today to get started!


Since 1984, professional Computer Repair, IT Services, Outsourced IT Support, Network Support and New System Installations. Most customers are in: Greenwich, Stamford, Darien, New Canaan, and Fairfield County CT; Armonk, Bedford, New Rochelle, Portchester, Rye, White Plains, and Westchester NY. We stand behind the quality of our service with our 100% satisfaction guarantee.